Will AI Agents Replace Your CRM?
Bryan Gauch, Leader of BCG’s Commercial Tech Topic, explains why CRM isn’t disappearing even as agentic AI reshapes how customers are served...
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The So What from BCG
This podcast from Boston Consulting Group looks around the corner of today’s big business and social issues. The goal–the so what–is to make sense of today and prepare busy leaders and execu...
Episodes
20 of 138 episodes
AI Costs a Fortune. Mismanaging AI Will Cost You More.
Vlad Lukic, BCG’s global leader for tech and digital advantage, and Paul Goydan, global leader of BCG’s cost offer, explain why so many comp...
Is Your AI Rollout Built to Fail?
Kristy Ellmer and Julia Dhar, co-authors of How Change Really Works and founders of BCG’s Behavioral Science Lab, explain why so many transf...
Retailers Are Drowning in Data. Is AI a Life Preserver?
Nick Goad, BCG's global co-leader for retail merchandising, argues that retail's biggest problem isn't a lack of data, it's the gap between...
LLM or MD: Who Owns the Patient Journey?
Ben Keneally, BCG’s Asia Pacific health care services leader, explains why AI is now many patients’ first stop — often before they see a doc...
AI Is Ready for Government. Is Government Ready?
Governments are racing to deploy AI. Most have the foundations, but struggle to translate them into faster, smarter execution without losing...
Industry 4.0 Moves to the Great Outdoors
Industry 4.0 is moving beyond factory walls and into farms, forests, and fields. David Potere, a senior tech leader in BCG’s Industrial Good...
Why Doomsayers Are Wrong About AI Job Loss
AI isn’t replacing jobs the way headlines suggest, but it is changing who keeps them. Greg Emerson, BCG’s global leader of technology and AI...
CEOs Gamble When They Plan for Just One Future
Navigating uncertainty means one thing: flexibility beats prediction. Nikolaus Lang, global leader of the BCG Henderson Institute, looks 25...
How AI is Transforming Sales—and What To Do
Sales teams are no longer defined by a few superstar performers. Japjit Ghai, who leads BCG’s AI efforts for sales globally, explains how AI...
What’s Keeping CEOs Up at Night?
BCG CEO Insomnia Index–Understanding CEO Pressure: More than 70% of CEOs are under chronic stress—but the real sources might surprise you. D...
Leading Through Scarcity: Purpose Over Panic
CEO lessons for navigating constant change: When resources are tight and uncertainty is high, what keeps organizations moving forward? New J...
How Asia Is Rising as an AI Superpower
AI innovation no longer flows in one direction. Jeff Walters, who leads the AI topic in Asia Pacific, explains why companies across China, I...
AI Profit, Not Pilots: Lessons from Tech, Media and Telecom
AI is no longer a technology experiment—it’s a business imperative. Val Elbert, a member of BCG’s Technology, Media & Telecommunications pra...
High-Performing Leadership Teams Are Built, Not Bought
What makes a leadership team truly high performing, and why does it matter for the entire organization? Judith Wallenstein, CEO Advisory Glo...
Whatever Happened to the Energy Transition?
The global energy transition is growing in complexity with shifting economics, soaring electricity demand, and competing national priorities...
Special Episode: Davos Wrap-up
Join several BCG senior partners as they share their insights from their time on the ground at the World Economic Forum Annual Meeting in Da...
Successful CEOs Know That Growth Isn’t Magic. It’s Management.
CEOs must pursue growth transformation with the same rigor that they bring when they tackle costs. Tuukka Seppä, BCG’s global chair of trans...
From the Archive: Winning the Rest of the 20s
Rich Lesser, BCG’s global chair, and Martin Reeves, chairman of the BCG Henderson Institute, reflect on the shocks and surprises that shaped...
The Untapped Market Opportunity Hiding in Plain Sight
Many companies have a blind spot when it comes to serving women. In fields from health care to financial services, they often treat women ju...