Episode #26 – CRM on STEROIDS

My Podner in this episode is Stan Friedman and he's going to talk with us today about Customer Relationship Management software, or CRMs. Time Stamps Stan Friedman Intro 00:00:27 Segment 1 00:02:34 Get to know Stan Friedman Segment 2 00:23:32 Topic Segment – CRM – Customer Relationship Management Segment 3 01:07:51 Quickdraw Questions Topics Discussed in this Episode Brief history of CRM What is CRM today How is CRM used in franchising Can a franchisor get by without CRM at first When does a franchisor need to graduate to CRM How to choose a CRM What is FRM Solutions The features of FRM Solutions The types of information a franchisor need to be managing the juggling act that a franchisor has to do when business gets that busy Sortable, Reportable, and Dashboardable, Candidate Gate – Franchisee Gate Gating the candidate experience versus free reign Managing beyond acquisition Stan Friedman FRM Solutions sfriedman@frmsolutions.com 404-936-8677 Skype - stanfriedman1 Kit Vinson FranMan Inc. kit.vinson@franman.net 214-736-3939 x 101 Books Mentioned in the Episode: Traction by Gino Wickman The E-Myth by Michael Gerber Seven Habits of Highly Effective People by Stephen Covey Spin Selling by Neil Rackham The Physics of the Impossible by Michio Kaku

You can listen to Episode #26 – CRM on STEROIDS online on Radio and Podcast. Open the player on this page to stream the available audio.

Episode #26 – CRM on STEROIDS is an episode from The Franchise Manual Podcast by Kit Vinson.

This episode is 01:19:34 long.

This episode was published on Jun 14, 2019.

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