257. Creating Customer Continuity in B2B SaaS w/ Adam Ferris

Most of human suffering is related to an unwillingness to have difficult conversations. Today we discuss how communication, authenticity and a “Team Sport'' culture lead to fulfillment and increased revenue. We speak with Friendbuy’s VP of Revenue, Adam Ferris , about his approach to holding the customer accountable and giving them what they want while diving deep and showing care through continuity. Join us as we break down: Why Empowerment is more effective than FOMO when drawing in a customer Why it takes a village to close a deal, not just Sales How to increase revenue with win/loss conversations When NOT to incorporate AI More information about Adam Ferris and today’s topics: LinkedIn Profile: Company Website:

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257. Creating Customer Continuity in B2B SaaS w/ Adam Ferris is an episode from The Customer Experience Podcast by BombBomb.

This episode is 54:07 long.

This episode was published on Jun 27, 2023.

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