271. Leveling Up Customer Interactions via Genuine Care w/ Angela Alea
Doing what's right for your customer is what's right. It’s that simple. Angela Alea , President and Chief Revenue Officer at LASSO shares va...
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The Customer Experience Podcast
Creating and delivering better experiences for our customers is the single most important thing we can do today. Learn how Sales, Marketing, and Customer Success leaders create internal alig...
Episodes
20 of 272 episodes270. Establishing and Evolving a Chief Experience Officer Role w/ Saira Taneja
Solving for multiple stakeholders is the essence of human-centered design. Our latest guest is Saira Taneja , a seasoned professional who ha...
269. Creating Unique, Authentic, and Local Experiences w/ Rina Johnson
As a leader, it starts with you. It starts with how you show up, in knowing what you want to be and how you want to be perceived. It's setti...
268. Experiencing You: Creating a Lasting Impression w/ Melissa Wright
How do people experience you ? Yes, generosity might mean giving up a resource or money, but when we speak of radical generosity , it's flip...
267. Self-Service vs Human Touch: Balancing Customer Sentiment w/ Michelle Randall
This call may be recorded for quality assurance purposes. We’ve all heard it, but what does it really mean? A happy, engaged and empowered a...
266. Driving Innovation Through Equity, Equality, and Justice w/ Anna Dewar Gully
70% of people in the world deeply care about inequality and would like to see a more equal, fair and just world, but simply don't know how t...
265. Human Connection and Emotional Impact in EX and CX w/ Joey Coleman
The first 100 days are a make or break window that's critical to customer experience, and ultimately to customer lifetime value. We're livin...
264. Personalizing the Path to Homeownership w/ Brian Vieaux
How do we become trusted advisors to people who aren’t quite ready to buy, borrow, or transact? Professionals in these spaces are often look...
263. Creating Human Connection within a Global Ecosystem w/ Naomi Wheeless
The chance to have an interaction with an actual human being leads to a positive emotional resonance, which leads to more referrals and onli...
262. Building a More Trusting and Human Internet w/ Aaron Painter
Fact: 99% of deepfake audios can be used to break into someone's account that’s voice-based. As the digital environment gets noisier and mor...
261. Showing Your Work in the Age of AI w/ Ethan Beute
Caution: be thoughtful about what you and your team outsource to generative AI, and what you continue to do yourself. When it comes to human...
260. Building the Cisco CX Org from Scratch w/ Andrew Carothers
It's the customer's perception of their experience with a company that matters. And in particular, the customer's perception of their abilit...
259. Best Practices for Win-Loss Analysis w/ Scott Varner
Why are you winning? Why are you losing? What’s happening to your customer? How do they feel about it? These are simple, yet important quest...
258. Honesty, Humanity, and Storytelling in B2B Marketing w/ Anthony Butler
Your mom told you honesty is the best policy, and guess what — she was right. A long-term strategy of honesty is not only good business and...
257. Creating Customer Continuity in B2B SaaS w/ Adam Ferris
Most of human suffering is related to an unwillingness to have difficult conversations. Today we discuss how communication, authenticity and...
256. Putting Your Name on the Work w/ Dermot Buffini
Can this technology support a principle that I believe in? This is a critical question — but one that’s not asked often enough in our race t...
255. The Power of Human Connection in B2B Sales w/ Jessica Herrala
No matter what spectacular tech is introduced to the world, the human race will always be connected by relationships—and without the human c...
254. Embracing a Psychology-Based Sales Approach w/ Jeff Shore
You can’t multiply your way out of complexity — first, you have to simplify. In today’s increasingly oversaturated market of substandard mar...
253. The North Star of Legendary Customer Experience w/ Danielle Lipari-Mareth
A home is one of the most significant, important purchases people make. But that doesn’t mean the process is easy. And unfortunately, it’s n...
252. Selling on Video: Beyond the Excuses w/ Chris Bogue
First the radio star, now video has killed the bland sales pitch. In today’s world of sales, people are much less inclined to answer calls f...