270. Establishing and Evolving a Chief Experience Officer Role w/ Saira Taneja

Solving for multiple stakeholders is the essence of human-centered design. Our latest guest is Saira Taneja , a seasoned professional who has journeyed from the realms of corporate strategy to her current role as Chief Experience Officer at Cover Whale , a leading insurtech company specializing in the commercial auto industry. Together we explore the evolving world of customer experience in high-growth environments, from human-centered design to the role of data and technology. We dive into the delicate balance between leveraging cutting-edge technology and maintaining a personal touch in customer interactions. Learn how Cover Whale addresses the needs of multiple stakeholders, and why Saira advocates for open-minded hiring and education. Join as we discuss: Why Human-Centered Design is crucial in improving the customer journey How data impacts customer experience and business strategy How businesses can effectively address the needs of multiple stakeholders How a company can maintain consistent CX during scaling and growth Where tech and personal touch intersect in the commercial auto industry More information about Saira Taneja and today’s topics: LinkedIn Profile: Company Website: Other Relevant Link: Dan Abrahamsen and Kevin Abramson ; IDEO

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270. Establishing and Evolving a Chief Experience Officer Role w/ Saira Taneja is an episode from The Customer Experience Podcast by BombBomb.

This episode is 45:56 long.

This episode was published on Oct 24, 2023.

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