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Bonus: Journey-Centric Design: The Evolution of UX Design Operations (feat. Kim Flaherty, NN/g)
Product-centric design can be an efficient way to design interfaces, but it can often lead to disjointed and poorly optimized customer journey experiences. Kim Flaherty shares her recent research into journey-centric des...
About This Episode
Bonus: Journey-Centric Design: The Evolution of UX Design Operations (feat. Kim Flaherty, NN/g) is an episode from NN/g UX Podcast by Nielsen Norman Group. Product-centric design can be an efficient way to design interfaces, but it can ofte...
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This episode belongs to NN/g UX Podcast.
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Episode Details
Published Oct 25, 2024, 00:36:45 long, audio available.
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Questions About This Episode
What is Bonus: Journey-Centric Design: The Evolution of UX Design Operations (feat. Kim Flaherty, NN/g) about?
Product-centric design can be an efficient way to design interfaces, but it can often lead to disjointed and poorly optimized customer journey experiences. Kim Flaherty shares her recent research into journey-centric design, and insights on how a journey-centric design practice can help organizations overcome product-centric challenges. Report: Architecting a Journey Management Practice Learn more about Kim: Bio | LinkedIn NN/g Resources about Journey Management: The 3 Competencies of Journey Management (5-min video) Journey Management vs. Service Design (4-min video) The Practice of Customer-Journey Management (free article) Customer Journeys and Omnichannel UX (free article) Journey Mapping to Understand Customer Needs (UX Certification course) Customer-Journey Management (UX Certification course)
Where can I listen to Bonus: Journey-Centric Design: The Evolution of UX Design Operations (feat. Kim Flaherty, NN/g)?
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Which podcast is Bonus: Journey-Centric Design: The Evolution of UX Design Operations (feat. Kim Flaherty, NN/g) from?
Bonus: Journey-Centric Design: The Evolution of UX Design Operations (feat. Kim Flaherty, NN/g) is an episode from NN/g UX Podcast by Nielsen Norman Group.
How long is this episode?
This episode is 00:36:45 long.
When was this episode published?
This episode was published on Oct 25, 2024.
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Are there related episodes from NN/g UX Podcast?
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Where can I listen to Bonus: Journey-Centric Design: The Evolution of UX Design Operations (feat. Kim Flaherty, NN/g)?
You can listen to Bonus: Journey-Centric Design: The Evolution of UX Design Operations (feat. Kim Flaherty, NN/g) on this page when the episode audio is available from the podcast feed.
Which podcast is this episode from?
Bonus: Journey-Centric Design: The Evolution of UX Design Operations (feat. Kim Flaherty, NN/g) is from NN/g UX Podcast by Nielsen Norman Group.
What are the episode details?
Published Oct 25, 2024 and 00:36:45 long