Don't Autopsy your Audience
Jun 23, 2021 - 10:24
Radio and PodcastLive Radio & Podcasts
Business
Episode 004 - Why survey results are often so wrong
The most critical metric when gathering feedback from our people is the same metric that is totally ignored. If you don't know your RESPONSE RATE, then you won't know if your results are meaningful or meaningless, whethe...
About This Episode
Episode 004 - Why survey results are often so wrong is an episode from Keep Your Customers Forever by Dr. Matt Champagne. The most critical metric when gathering feedback from our people is the same metric that is totally ignored. If you do...
Podcast
This episode belongs to Keep Your Customers Forever.
Listen Online
Use the player on this page to stream the episode online.
Episode Details
Published Jan 24, 2018, 10:02 long, audio available.
Related Episodes
Continue listening to more episodes from Keep Your Customers Forever.
What Everyone Overlooks when Gathering Feedback
Jan 20, 2021 - 08:02
Closing the Loop with Your Audience
Dec 9, 2020 - 10:10
Goals Are For Losers
Nov 25, 2020 - 09:55
007: It works for me, it will work for you
Oct 10, 2017 - 08:47
003: Three billion reasons you don't want satisfied customers
Oct 1, 2017 - 04:24
006: This season's most harmful survey practice
Oct 1, 2017 - 09:11