Don't Autopsy your Audience
Jun 23, 2021 - 10:24
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The most critical metric when gathering feedback from our people is the same metric that is totally ignored. If you don't know your RESPONSE RATE, then you won't know if your results are meaningful or meaningless, whethe...
Episode 004 - Why survey results are often so wrong is an episode from Keep Your Customers Forever by Dr. Matt Champagne. The most critical metric when gathering feedback from our people is the same metric that is totally ignored. If you do...
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Published Jan 24, 2018, 10:02 long, audio available.
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