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Episode 004 - Why survey results are often so wrong artwork
Business

Episode 004 - Why survey results are often so wrong

Keep Your Customers Forever by Dr. Matt Champagne

Jan 24, 201810:02Business

The most critical metric when gathering feedback from our people is the same metric that is totally ignored. If you don't know your RESPONSE RATE, then you won't know if your results are meaningful or meaningless, whethe...