003: Three billion reasons you don't want satisfied customers

We need to stop trying to satisfy our customers, members and clients, and focus on turning them into LIFERS - folks that aren't going to leave us for a lifetime. Here are the 3 billion reasons why. Takeaways: • Of the 3 billion people coming onto the internet in the upcoming years, many of those will be building products and services. Some just like yours! Your competitors have just multiplied exponentially! • It is no longer enough to just "satisfy" customers in this competitive field. You need LIFERS. You need them focused on you and not looking to the next shiny new object. • Entrepreneurs must continually and accurately gather customer feedback and act on it in a meaningful and transparent way to Keep their Customers Forever.

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003: Three billion reasons you don't want satisfied customers is an episode from Keep Your Customers Forever by Dr. Matt Champagne.

This episode is 04:24 long.

This episode was published on Oct 1, 2017.

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