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454: Make CX Strategy Stick With Interactive Learning
Most CX strategies fail to land. Not because the ideas are wrong, but because teams don't internalize the decisions behind them. Host Martin Gill speaks with Joana de Quintanilha, VP and Principal Analyst, about how imme...
About This Episode
454: Make CX Strategy Stick With Interactive Learning is an episode from Forrester's CX Cast by Forrester. Most CX strategies fail to land. Not because the ideas are wrong, but because teams don't internalize the decisions behind them. Host...
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This episode belongs to Forrester's CX Cast.
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Published Jul 2, 2026, 26:20 long, audio available.
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