EP168: 1040s, 9 and 3-4, and 404s!

Learn about how one company rolled back a major decision after customer backlash, how immersive experiences have become all the rage, and how you can create experiences anywhere - even when a customer makes a mistake. Bite-Sized Delight From the Episode: • Listen AND Respond to Your Customers - When loyal customers backlashed at the elimination of a feature enjoyed by a small but vocal portion of users, TurboTax reversed their decision and re-instated the "ItsDeductible" program. • Think Immersive for Your Experiences - As customers crave more immersive experiences, explore ways to deliver "above and beyond" like the Museum of Ice Cream in Chicago. • Make Mistakes and Errors Playful - A fun, playful, creative 404 error page is a great opportunity to bring surprise and delight to a customer that makes a mistake on your website. Are You Looking for Things We Referenced? • " Inside Perspective: From Harry Potter to Ice Cream, Immersive Experiences are Coming to Chicago: 'Interactivity has been the trend' " - by Samantha Nelson in the Chicago Tribune • The Experience Maker - by Dan Gingiss • Dan's LinkedIn Discussion about 404 Error Pages • Experience This - Episode 26 - " Healthy, Error-Free, and Pregnancy! " • Coveo - creating an AI-powered experience to help agents deliver the relevant, personalized interactions customers expect • Rate and Review The Experience This! Show Learn more about the Experience This Show and the hosts: Joey Coleman - keynote speaker and author of " Never Lose a Customer Again " Dan Gingiss - keynote speaker and author of " The Experience Maker "

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EP168: 1040s, 9 and 3-4, and 404s! is an episode from Experience This! by Joey Coleman and Dan Gingiss (396264).

This episode is 33:45 long.

This episode was published on Sep 13, 2022.

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