EP178: Birdie, Squishy, and Sippy!

Learn about the rapidly changing digital landscape, an airline that's trying to make sitting in the middle seat fun, and what makes the Starbucks experience so remarkable. Bite-Sized Delight From the Episode: • In Times of Uncertainty, Listen More - With so many massive changes in the digital environment, approach new platforms and technologies with a great deal of curiosity, but a healthy dose of skepticism. When in doubt, double down on the places your customers already frequent. • Turn Your Worst Offering Into Something Exciting - Virgin Australia's creative lottery system offers prizes to those customers willing to endure the dreaded middle seat. • Turn the Ordinary Into Extraordinary - Joseph Michelli's experience design classic "The Starbucks Experience" outlines 5 key principles any company can use to make their customer interactions extraordinary. Are You Looking for Things We Referenced? • " Airline Launches Lottery to Entice More Passengers to Sit in the Middle Seat " by Maggie Hiufu Wong at CNN Travel • Coveo - use "swarming" to deliver the best answer (co-created by your top subject matter experts) to customers in realtime • The Starbucks Experience: 5 Principles for Turning Ordinary into Extraordinary - by Joseph A. Michelli • Rate and Review The Experience This! Show Learn more about the Experience This Show and the hosts: Joey Coleman - keynote speaker and author of " Never Lose a Customer Again " Dan Gingiss - keynote speaker and author of " The Experience Maker "

You can listen to EP178: Birdie, Squishy, and Sippy! online on Radio and Podcast. Open the player on this page to stream the available audio.

EP178: Birdie, Squishy, and Sippy! is an episode from Experience This! by Joey Coleman and Dan Gingiss (396264).

This episode is 39:56 long.

This episode was published on Nov 22, 2022.

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