EP183: Super Fans, Super Stars, and Super Answers!

Learn about the must-read customer experience book of 2023, how rockstars connect with their raving fans, and the things you never knew, but always wanted to ask, about CX professionals. Bite-Sized Delight From the Episode: • Create Superfans - Brittany Hodak's must-read book "Creating Superfans: How To Turn Your Customers Into Lifelong Advocates" offers a fantastic playbook for succeeding in the Experience Economy. • Celebrate Half-Birthdays - stand out from the crowd by celebrating your customers' (and employees') half-birthdays. • Go Beyond the Professional Experience - learn more about the life behind the work when we ask questions of three CX professionals Are You Looking for Things We Referenced? • Creating Superfans: How To Turn Your Customers Into Lifelong Advocates - by Brittany Hodak • Lomi - countertop composting • Jack Carr - fiction writer of the The Terminal List series • Stamps.com - print postage at home! • The End of the World is Just the Beginning: Mapping the Collapse of Globalization - by Peter Zeihan • Never Lose an Employee Again: The Simple Path to Remarkable Retention - by Joey Coleman • If I Understood You, Would I Have This Look on My Face?: My Adventures in the Art and Science of Relating and Communicating - by Alan Alda • Rate and Review The Experience This! Show Learn more about the Experience This Show and the hosts: Joey Coleman - keynote speaker and author of " Never Lose a Customer Again " Dan Gingiss - keynote speaker and author of " The Experience Maker "

You can listen to EP183: Super Fans, Super Stars, and Super Answers! online on Radio and Podcast. Open the player on this page to stream the available audio.

EP183: Super Fans, Super Stars, and Super Answers! is an episode from Experience This! by Joey Coleman and Dan Gingiss (396264).

This episode is 59:50 long.

This episode was published on Feb 14, 2023.

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