EP185: Reading, Resigning, and Retaining!
Learn about the must-read employee experience book of 2023, the shocking stats behind the biggest challenge facing organizations today, and...
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Business
Experience This!
Welcome to Experience This! where you’ll find inspiring examples of customer experience, great stories of customer service, and tips on how to make your customers love you even more. Always...
Episodes
20 of 185 episodes
EP184: Computers, Computers, and More Computers!
Learn about how ChatGPT and other AI software can create an entire episode of Experience This, the best CX brands according to ChatGPT, and...
EP183: Super Fans, Super Stars, and Super Answers!
Learn about the must-read customer experience book of 2023, how rockstars connect with their raving fans, and the things you never knew, but...
EP182: Avoiding, Bettering, and Ending!
Learn about an airline that decided to stop providing telephone customer service, how to improve on the B2B experience, and a government cra...
EP181: Playing, Placing, and Personalizing!
Learn about the value of having fun within a business, the way products differ from region to region, and the continued importance of connec...
EP180: Laughing, Enrolling, and Predicting!
Learn about hilarious product instructions, what we love–and can't stand–about health insurance, and our forecast for 2023 customer experien...
EP179: Condiments, Content, and Connections!
Learn about an environmentally friendly ketchup bottle, a song for the age we're living in, and a pre-written thank you card that will make...
EP178: Birdie, Squishy, and Sippy!
Learn about the rapidly changing digital landscape, an airline that's trying to make sitting in the middle seat fun, and what makes the Star...
EP177: Pâté, Partage, and Punch!
Learn about how to deliver unreasonable hospitality, a meal featuring your name in lights, and a great way to turn a mistake into marketing....
EP176: Expressing, Hearing, and Singing!
Learn about the evolving meaning of emojis in conversation, the sound of focusing on your core customers, and some innovative examples of im...
EP175: In the Flow, On the Go, and In the Know!
Learn about a less than logical checkout experience, the evolving role of mobile apps in banking, and an UN-VEGAS hotel in Las Vegas. Bite-S...
EP174: Safety, Savings, and Satisfaction!
Learn about the psychology behind buyer decisions, what banking customers are looking for from their bank, and a car-buying experience with...
EP173: Stockouts, Silences, and Storytelling!
Learn about the importance of keeping your customers in the loop, the sound of customer silence, and the power of creative storytelling! Bit...
EP172: Storms, Responses, and Forks!
Learn how proactive customer service can increase loyalty, why timing is everything, and how to have fun with paying bills! Bite-Sized Delig...
EP171: Valyrian, Mandalorian, and Amazonian!
Learn about a playful way to serve niche audiences, incorporating pop culture into your customer messaging, and a way to get your customers...
EP170: Lovers, Singers, and Winners!
Learn about the brands consumers LOVE the most, a test that you definitely want to pass, and the retailers that are winning with in-store ex...
EP169: Adjustments, Addresses, and Appointments!
Learn about a pre-purchase experience that created a big purchase, a common occurrence with an uncommon resolution, and a regular service wi...
EP168: 1040s, 9 and 3-4, and 404s!
Learn about how one company rolled back a major decision after customer backlash, how immersive experiences have become all the rage, and ho...
EP167: Lucy, Harry, and Spidey!
Learn about surprising interactions at a fantastic amusement park, a visit to a magical place - again, and going the extra mile to turn a ba...
EP166: Retailers, Subscriptions, and Mutual Funds!
Learn about e-commerce companies that are moving to brick-and-mortar, helping your customers save money, and a beloved brand that has people...