Radio and PodcastLive Radio & Podcasts
Science & Medicine
Banner Health ED Triage App improving net promoter scores
Can health systems engage consumers digitally to improve quality, cost and satisfaction? According to Mark Jannone, Senior Director, Banner Health's Banner Innovation Group, the answer is a solid, "Yes." He is helping to...
About This Episode
Banner Health ED Triage App improving net promoter scores is an episode from Business of Healthcare by Business of Healthcare. Can health systems engage consumers digitally to improve quality, cost and satisfaction? According to Mark Jannon...
Podcast
This episode belongs to Business of Healthcare.
Listen Online
Use the player on this page to stream the episode online.
Episode Details
Published Sep 30, 2019, 11:14 long, audio available.
Related Episodes
Continue listening to more episodes from Business of Healthcare.
Do PE-backed physician practices do a better job getting the right patients?
Sep 2, 2020 - 45:16
The Modern Discipline of Patient Experience
Nov 25, 2019 - 22:15
Arkansas Children's using Digital Ethnography for 'Voice of the Customer'
Oct 25, 2019 - 22:22
'Marketing mindset' a key to transforming healthcare, digital health?
Oct 9, 2019 - 30:05
#62 Why the population health movement will save U.S. healthcare
Aug 1, 2019 - 24:05
Treating opioid addiction in rural family practice
Jun 25, 2019 - 32:51
Questions About This Episode
What is Banner Health ED Triage App improving net promoter scores about?
Can health systems engage consumers digitally to improve quality, cost and satisfaction? According to Mark Jannone, Senior Director, Banner Health's Banner Innovation Group, the answer is a solid, "Yes." He is helping to pilot digital ED triage and chatbot tools. Jannone reports the tools achieve a 35% reduction in inappropriate ED cases with 92% triage accuracy, decrease the time patients are in the ED by about 50% and increase net promoter scores by 40%. Full interview at BOHseries.com. This Business of Healthcare interview sponsored by MedChat: improving patient access with secure LiveChat, Bots & text tools. See
Where can I listen to Banner Health ED Triage App improving net promoter scores?
You can listen to Banner Health ED Triage App improving net promoter scores online on Radio and Podcast. Open the player on this page to stream the available audio.
Which podcast is Banner Health ED Triage App improving net promoter scores from?
Banner Health ED Triage App improving net promoter scores is an episode from Business of Healthcare by Business of Healthcare.
How long is this episode?
This episode is 11:14 long.
When was this episode published?
This episode was published on Sep 30, 2019.
Can I save Banner Health ED Triage App improving net promoter scores for later?
Yes. Use the heart button on the episode page to add it to your favorite episodes list.
Are there related episodes from Business of Healthcare?
Yes. This page shows related episodes from Business of Healthcare when more episodes are available from the podcast feed.
Quick Answers About This Episode
Where can I listen to Banner Health ED Triage App improving net promoter scores?
You can listen to Banner Health ED Triage App improving net promoter scores on this page when the episode audio is available from the podcast feed.
Which podcast is this episode from?
Banner Health ED Triage App improving net promoter scores is from Business of Healthcare by Business of Healthcare.
What are the episode details?
Published Sep 30, 2019 and 11:14 long