Creating Culture Claus Raasted
Jan 2, 2019 - 30:51
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Service Blueprinting for Customer Engagement John Ayers
Service Design is unique in its customer-centric practices because it views each experience in two components - the frontstage and backstage interactions. For every customer-facing activity (frontstage), there is a serie...
About This Episode
Service Blueprinting for Customer Engagement John Ayers is an episode from Why Service Design Thinking by Marina Terteryan. Service Design is unique in its customer-centric practices because it views each experience in two components - the...
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This episode belongs to Why Service Design Thinking.
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Episode Details
Published Nov 1, 2016, 28:34 long, audio available.
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