Creating Culture | Claus Raasted
Jan 2, 2019 - 30:51
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Service Design is unique in its customer-centric practices because it views each experience in two components - the frontstage and backstage interactions. For every customer-facing activity (frontstage), there is a serie...
Service Blueprinting for Customer Engagement John Ayers is an episode from Why Service Design Thinking by Marina Terteryan. Service Design is unique in its customer-centric practices because it views each experience in two components - the...
This episode belongs to Why Service Design Thinking.
Use the player on this page to stream the episode online.
Published Nov 1, 2016, 28:34 long, audio available.
You can listen to Service Blueprinting for Customer Engagement | John Ayers online on Radio and Podcast. Open the player on this page to stream the available audio.
Service Blueprinting for Customer Engagement | John Ayers is an episode from Why Service Design Thinking by Marina Terteryan.
This episode is 28:34 long.
This episode was published on Nov 1, 2016.
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