Customer Journey Mapping Daniel Sunden + John Flitcroft

DOWNLOAD A FREE CUSTOMER JOURNEY MAP TEMPLATE on whyservicedesignthinking.com ! One of the first steps business owners should take in serving their customers is identifying the customer journey. As a customer interacts with different points in the business, there are multiple opportunities to design their experience every step of the way. We talk with two design strategists in Europe - Daniel Sunden and John Flitcroft, who walk us through making the most of a customer journey. ________ Love what you hear? Please

You can listen to Customer Journey Mapping Daniel Sunden + John Flitcroft online on Radio and Podcast. Open the player on this page to stream the available audio.

Customer Journey Mapping Daniel Sunden + John Flitcroft is an episode from Why Service Design Thinking by Marina Terteryan.

This episode is 39:42 long.

This episode was published on Sep 1, 2017.

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