Expectation Management 101

Let's get real. Every one of us has been there: the patient who churns, the bad review that stings, the demand for a refund. You think it's because your manual therapy technique wasn't perfect or your exercise prescription was lacking. Wrong. In this must-listen episode, Dr. E sits down with cohost Dr. Sean Wells to dissect the uncomfortable truth about business, clinical practice, and patient satisfaction. We pull back the curtain on two recent, personal cases where even we—the experts—had our expectations utterly torpedoed, resulting in a frustrating experience (and almost a negative review!). We dig into the core principle that governs all service-based businesses: Negative Experiences = Unmet Expectations. Have you had similar hard learned lessons? Untold Physio Stories is sponsored by ⁠Comprehend PT⁠ - Leave Comprehend PT running in the background or record audio when you have time. The AI based SOAP note generator does the rest! No need for accuracy or exact wording! It's a game changer and will give you more time with your patients! Use code MMT50 to save 50% off your first month. Free trial available at sign up! ⁠⁠ The Eclectic Approach Network⁠⁠ - Check out Dr. E's all new private, non tracking and ad free network for rehab pros! It's free to join, has chat, feed, and all the features of other social networks without the creeping tracking. Check out ⁠⁠EDGE Mobility System⁠⁠ 's Best Sellers - Something for every PT, OT, DC, MT, ATC or Fitness Minded Individual

You can listen to Expectation Management 101 online on Radio and Podcast. Open the player on this page to stream the available audio.

Expectation Management 101 is an episode from Untold Physio Stories by Dr. Erson Religioso III, DPT, FAAOMPT.

This episode is 00:09:22 long.

This episode was published on Dec 5, 2025.

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