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From Refund Requests to Raving Fans: Managing the Patient Experience with Donis Gil artwork
Science & Medicine

From Refund Requests to Raving Fans: Managing the Patient Experience with Donis Gil

Untold Physio Stories by Dr. Erson Religioso III, DPT, FAAOMPT

Feb 17, 202600:31:42Science & Medicine

Ever had a patient ask for a full refund after a rock-solid evaluation? 🤦‍♂️ It happened to me. Even after 20+ years of clinical practice and teaching hundreds of therapists, I realized that "good clinical results" don'...

About This Episode

From Refund Requests to Raving Fans: Managing the Patient Experience with Donis Gil is an episode from Untold Physio Stories by Dr. Erson Religioso III, DPT, FAAOMPT. Ever had a patient ask for a full refund after a rock-solid evaluation? �...

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Published Feb 17, 2026, 00:31:42 long, audio available.

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