Episode 29: Arena Live - Human Centred Organisations

As we shifted from a product-based economy into a service-based economy, customers are more and more pampered with good services. To be successful, companies more than ever need to offer services that exceed the expectations of people. So in order to offer the best services, companies can do two things. On the one hand they can work closely together with external professionals. On the other hand, they can expand their in-house expertise by training their own employees to think more human centred. To introduce and present both ways of working, we invited two international speakers who shared their knowledge.

You can listen to Episode 29: Arena Live - Human Centred Organisations online on Radio and Podcast. Open the player on this page to stream the available audio.

Episode 29: Arena Live - Human Centred Organisations is an episode from The Service Design Podcast by David Morgan.

This episode is 26:41 long.

This episode was published on Dec 20, 2018.

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