EPISODE 40: Tom Szaky at the Global Service Design Conference
Tom Szaky is CEO at Terracycle, a social enterprise on a mission to eliminate the idea of waste. Recently he founded a new company Loop, a g...
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The Service Design Podcast
The service design podcast brings stories and inspiration about service Design and related projects to your ears.
Episodes
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EPISODE 39: JOHN POWELL - We Have Met The Enemy and They Are Us
John Powell is design director at Hypergiant, an agency focussed on Artificial intelligence for leading global enterprises and governments....
EPISODE 38: Steph Hay on designing for trust
Steph Hay is VP design at Capital One an American bank. She opened the second day with her talk 'Designing for Trust. Steph talked about the...
EPISODE 37: RELIVE THE TORONTO GLOBAL SERVICE DESIGN CONFERENC
Waw! What a great edition this year's conference! It was great to meet the familiar faces again, but also many new inspiring people. We walk...
MINI EPISODE - SDGC19 CHRIS FERGUSON
You heard Chris Ferguson (Founder of service design agency Bridgeable) on this podcast before. We spoke to him as a visitor of the Service D...
Mini episode - Anticipation for #SDGC19
In anticipation of the Service Design Global Conference in Oktober we spoke to Shannah Segal, one of the local organisers of the conference....
EPISODE 35: PLAYMOBIL PRO WITH VICTORIA DOBBIE
A couple of months ago, we noticed an interesting video on Linkedin. In this video Playmobil announced their new toolkit for professionals....
EPISODE 34: ARENA LIVE - THE FUTURE OF WORK
Increasing automation in our workplaces, demographic shifts and a customer-based economy are drastically changing the way we work. In order...
EPISODE 33: Award winner - Tesco Bank & Modern Human
Tesco Bank and Modern human won the 'best in private sector' service design award for their project Phoenix. We spoke with Amjid Rasool, hea...
EPISODE 32: Award winner - Fjord & the West Midland Police
Fjord en West Midland Police won the award best in public sector for their project 'Developing a police force's digital experience for citiz...
EPISODE 31: Award winner public sector - Innovationguiden
Innovationsguiden won the Professional Non-Profit/Public Sector award. Innovationguiden is an ongoing project that aims to support and reinv...
EPISODE 30: Transforming Cork County Council with Julianne Coughlan
Cork County Council is the second largest local authority in Ireland. They offer over 600 services to the civilians of Cork. This means they...
EPISODE 29: ARENA LIVE - HUMAN CENTRED ORGANISATIONS
As we shifted from a product-based economy into a service-based economy, customers are more and more pampered with good services. To be succ...
EPISODE 28: DESIGNING TO DELIVER - A CONFERENCE RECAP
We went to the Service Design Global Conference in Dublin where we attended lots of inspiring talks and hands-on workshops. Again, it was a...
EPISODE 27: MARC STICKDORN - TOOLS AND WAYS ON HOW TO IMPLEMENT SERVICE DESIGN IN LARGE ORGANISATIONS
Marc Stickdorn is a well-known person in the Service Design world. That's understandable for many reasons! He is one of the writers on the '...
EPISODE 26: Arena Live Service design and education
New technologies, a continuously changing lifestyle and new jobs and disciplines present serious challenges in the field of education. Old e...
EPISODE 25: Looking back and forward
We can't believe its already our 25th episode! In september 2016 we published the first episode. Not sure where this adventure would lead us...
EPISODE 24: WINNER FOR ORGANISATIONAL IMPACT IN THE PUBLIC SECTOR
Together with the city of Rotterdam, service design agency Muzus won the award for organisational impact in the public sector. The city of R...
EPISODE 23: Student winner for business innovation in the private sector
In this episode we speak to Hyunyim Park who won together with her team the student award for business innovation in the private sector. Tog...
EPISODE 22: Award winner for best commercial project: Redefining the TELUS Renewals Experience
In this episode we speak to the Service Design award winners for the best commercial project. Judy Mellett is director Service Design, Innov...