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It's Personal: Reimagining Public Services Around Citizen Needs
In the first of a new series, in partnership with KPMG, Jess Bowie and Jo Thomson explore what makes great public services in the digital era. In this episode Jess and Jo share some of their own experiences of interactin...
About This Episode
It's Personal: Reimagining Public Services Around Citizen Needs is an episode from The Civil Service World Podcast by Civil Service World. In the first of a new series, in partnership with KPMG, Jess Bowie and Jo Thomson explore what makes...
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This episode belongs to The Civil Service World Podcast.
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Episode Details
Published Jun 18, 2025, 00:24:02 long, audio available.
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Questions About This Episode
What is It's Personal: Reimagining Public Services Around Citizen Needs about?
In the first of a new series, in partnership with KPMG, Jess Bowie and Jo Thomson explore what makes great public services in the digital era. In this episode Jess and Jo share some of their own experiences of interacting with the state, we hear from former HMRC permanent secretary Jim Harra about how the UK's tax authority has been putting citizens at the heart of its services, and we discuss the three Rs of customer service. Hosted by Jess Bowie, editor-in-chief of Civil Service World, and Jo Thomson, partner – customer transformation at KPMG. Recorded and produced by Podot.
Where can I listen to It's Personal: Reimagining Public Services Around Citizen Needs?
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Which podcast is It's Personal: Reimagining Public Services Around Citizen Needs from?
It's Personal: Reimagining Public Services Around Citizen Needs is an episode from The Civil Service World Podcast by Civil Service World.
How long is this episode?
This episode is 00:24:02 long.
When was this episode published?
This episode was published on Jun 18, 2025.
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Are there related episodes from The Civil Service World Podcast?
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Where can I listen to It's Personal: Reimagining Public Services Around Citizen Needs?
You can listen to It's Personal: Reimagining Public Services Around Citizen Needs on this page when the episode audio is available from the podcast feed.
Which podcast is this episode from?
It's Personal: Reimagining Public Services Around Citizen Needs is from The Civil Service World Podcast by Civil Service World.
What are the episode details?
Published Jun 18, 2025 and 00:24:02 long