It’s Personal: How do you make tax feel less taxing?
What does great citizen experience look like at scale? In this episode of It’s Personal , Claire Walsh and John Swift from HMRC’s Customer E...
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Government & Organizations
The Civil Service World Podcast
Podcast by Civil Service World
The Civil Service World Podcast Podcast Guide
Listen to The Civil Service World Podcast, a Government & Organizations podcast by Civil Service World. Stream 33 episodes in English, follow new audio stories, and play episodes online on Radio and Podcast.
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Episodes
20 of 33 episodes
The UK's strategy gap, and how to fill it: In conversation with Catherine Day
Catherine Day spent 25 years as a civil servant, including a posting as the UK's spokesperson in Iran and senior posts in No.10, Cabinet Off...
It’s Personal: How AI is Transforming NHS Diagnostics
In the latest episode of It's Personal, created in partnership with KPMG, Jess Bowie and Jo Thomson continue their exploration of what makes...
In conversation: How can we protect frontline civil servants from being abused?
As cross-sector research shows rising levels of abuse towards customer-facing staff, this episode explores how one of government’s largest o...
It's Personal: How does it feel to live in one of the UK's smartest cities?
In the latest episode of It's Personal, created in partnership with KPMG, Jess Bowie and Jo Thomson continue their exploration of what makes...
Procurement as a launchpad for growth: In conversation with Rikesh Shah
The government spends nearly £430 billion a year on public procurement, or around 15% of GDP. In this episode Suzannah Brecknell speaks to R...
What can government do differently to rewire growth? In conversation with Alan Welby
The Chancellor has said she wants to build an active and strategic state that drives investment-led growth across the whole of the UK. But i...
Open government, trust and the fight against populism: In conversation with Kevin Keith
From October, the UK takes on the chair of the Open Government Partnership, a global network of over 70 countries committed to more transpar...
The rise of Civic Punks: Can rebels fix government?
Why is it so hard to do government well – and who’s trying to change that? In this episode Suzannah Brecknell speaks to Derek Alton, founder...
An Extraordinary Week at the Centre: The Sacking of Chris Wormald
The latest Civil Service World Podcast discusses the extraordinary week we've just seen in Westminster and Whitehall. CSW's editors-in-chief...
How a senior civil servant uses AI day-to-day: In conversation with Megan Lee Devlin
In this episode, we speak to Megan Lee Devlin – DG for Service Transformation at the Ministry of Justice – about practical, responsible AI a...
It's Personal: How is HMRC improving customer services?
In episode four of It's Personal, created in partnership with KPMG, Jess Bowie and Jo Thomson continue their exploration of what makes great...
Changemakers: How the Ministry of Defence built an AI skills academy
In this episode we speak to Heidi Edwards, assistant head of AI skills and talent at the Defence AI Centre in the Ministry of Defence, to fi...
Inside the Autumn Issue: A behind-the-scenes look at the making of CSW's latest mag
We're doing things a bit differently this episode. Instead of interviewing a senior civil servant, we're pulling back the curtain and giving...
What's the future of workplace learning in the civil service?
In this episode we explore how learning is changing across government. Our panel discuss the pressures facing departments, the opportunities...
It's Personal: Insights for better service delivery with the NAO's Kate Caulkin
In episode three of It's Personal, created in partnership with KPMG, Jess Bowie and Jo Thomson continue their exploration of what makes grea...
Art, railways and the unexpected creativity of the civil service: in conversation with Sherin Aminossehe
Suzannah Brecknell sits down with Sherin Aminossehe - director of growth and missions at the Ministry of Defence, talented artist, and autho...
Changemakers: Building an AI-ready department
In this episode we meet Sam Rose, a leader in data science, advanced analytics and AI in the Department for Transport, to find out more abou...
It's Personal: How do you modernise a department like DWP?
In episode two of this new series, created in partnership with KPMG, Jess Bowie and Jo Thomson continue exploring what makes great public se...
One year on: what impact has a mission-driven government had on the civil service?
In this episode - part of our CSW events series - we are reflecting on Labour’s first year in government and the tangible impacts of its mis...