It's Personal: How do you modernise a department like DWP?

In episode two of this new series, created in partnership with KPMG, Jess Bowie and Jo Thomson continue exploring what makes great public services in the digital era. Today we hear from the senior civil servant Matt Briggs. Matt recently joined the MoJ on short-term loan, but in this episode we discussed his work as head of DWP's Service Modernisation Programme, and how he's helping to build government services for the 21st century. He also told us about leading national projects like Tell Us Once, wrestling with imposter syndrome, and how the stories of individual citizens are what gets him out of bed in the morning. Hosted by Jess Bowie, editor-in-chief of Civil Service World, and Jo Thomson, partner – customer transformation at KPMG. Recorded and produced by Podot.

You can listen to It's Personal: How do you modernise a department like DWP? online on Radio and Podcast. Open the player on this page to stream the available audio.

It's Personal: How do you modernise a department like DWP? is an episode from The Civil Service World Podcast by Civil Service World.

This episode is 00:31:45 long.

This episode was published on Jul 18, 2025.

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