It's Personal: When Actors Do What PowerPoint Can't
Jul 20, 2026 - 00:21:13
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Government & Organizations
It’s Personal: How do you make tax feel less taxing?
What does great citizen experience look like at scale? In this episode of It’s Personal , Claire Walsh and John Swift from HMRC’s Customer Experience Directorate join Jess and Jo to explore how the department is learning...
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