The UK's strategy gap, and how to fill it: In conversation with Catherine Day
Jun 12, 2026 - 00:35:07
Radio and PodcastLive Radio & PodcastsLoading episode
Fetching episode details...
Radio and PodcastLive Radio & PodcastsRadio and PodcastLive Radio & PodcastsFetching episode details...
Radio and PodcastLive Radio & Podcasts
What does great citizen experience look like at scale? In this episode of It’s Personal , Claire Walsh and John Swift from HMRC’s Customer Experience Directorate join Jess and Jo to explore how the department is learning...
It’s Personal: How do you make tax feel less taxing? is an episode from The Civil Service World Podcast by Civil Service World. What does great citizen experience look like at scale? In this episode of It’s Personal , Claire Walsh and John...
This episode belongs to The Civil Service World Podcast.
Use the player on this page to stream the episode online.
Published Jul 6, 2026, 00:34:39 long, audio available.
Continue listening to more episodes from The Civil Service World Podcast.
Jun 12, 2026 - 00:35:07
Jun 5, 2026 - 00:28:22
May 14, 2026 - 00:22:02
Apr 30, 2026 - 00:39:21
Apr 9, 2026 - 00:20:39
Mar 26, 2026 - 00:24:22
Mar 20, 2026 - 00:31:17
Feb 20, 2026 - 00:31:45