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It’s Personal: How do you make tax feel less taxing?
What does great citizen experience look like at scale? In this episode of It’s Personal , Claire Walsh and John Swift from HMRC’s Customer Experience Directorate join Jess and Jo to explore how the department is learning...
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It’s Personal: How do you make tax feel less taxing? is an episode from The Civil Service World Podcast by Civil Service World. What does great citizen experience look like at scale? In this episode of It’s Personal , Claire Walsh and John...
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Published Jul 6, 2026, 00:34:39 long, audio available.
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