Strengthening a Customer-First Mindset with Zulily

“Storytelling is maybe one of the most critical things you can do both in a business and outside of a business … I think civilization is probably built off the back of storytelling so it's no different from a business to the earliest cave drawings.” Kiran Akkineni is the Chief Marketing Officer at Zulily, one of the most successful of the ‘flash sales’ businesses founded in the early 2010s, with a mandate to provide a customer experience that is entertaining as well as convenient. Join Kiran to hear how the pendulum is swinging from performance marketing to brand building, the crucial role of customer analytics, and why it’s vital to demonstrate value very quickly — though not always in a financial sense. Plus, you’ll discover the one thing about shopping that won’t change, no matter what’s going on in the world.

You can listen to Strengthening a Customer-First Mindset with Zulily online on Radio and Podcast. Open the player on this page to stream the available audio.

Strengthening a Customer-First Mindset with Zulily is an episode from The Art of the Pivot by Signavio.

This episode is 23:01 long.

This episode was published on Apr 26, 2021.

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