Development, Adoption and Implementation of New Technologies with UPS
“The more difficult projects are usually the ones that provide the most value to the organization. And if you truly are committed to creatin...
Radio and PodcastLive Radio & PodcastsBusiness
The Art of the Pivot
The Art of the Pivot brings you an executive perspective on the trends, challenges and triumphs experienced by today’s most transformative business leaders. Our conversations will take liste...
Episodes
20 of 25 episodesDriving Digital Transformation and Modernization with Blue Shield
“Our patients today are demanding that same type of experience that they're receiving from many other sectors… We have a goal to digita...
Simple, Secure & Reliable Workspace Solutions with Citrix
“There is a fundamental link between customer and employee experience…too often we focus on customers first and then can’t go any further wi...
Living Your Digital Life Safely During Challenging Times with NortonLifeLock
“Each of us is creating our own digital ecosystem—in your home, in your office, in your car— and we have to make sure we understand those pe...
Product Innovation: Creating Delicious New Flavors with Ben & Jerry's
“In order to have people love you, sometimes you have to have people hate you as well. And it’s the lovers and the people who will be passio...
Connecting Your Brand with Your Ideal Customers with Vericast
“We always need to over-communicate, to our customers, to our associates, what we're doing and make sure that we really let everybody b...
Committed to the Mission of the Customer with CGS
“We understand our role. We are there to support and help our customers to grow. And with them, we are growing as well.” Phil Friedman built...
Aligning Marketing with Customer Feedback with Momentive
“We like to think about authentic intelligence, adaptive intelligence, agile intelligence. All the ways that you can leverage that immensely...
Expanding the Partner & Developer Ecosystem
“Whenever we get the chance, we’re living and breathing the experience as a service that we want to espouse to our customers.” What does exc...
The Future of Smart Home Security with Brinks Home
“Go and fail and start again, and go until you get it right!” William Niles, CEO of Brinks Home, is an executive who understands that transf...
Leading & Executing Remote Access to Work with LogMeIn
“What was the mindset of leadership? Were they ready to trust their employees working remotely? Or was it a brand new thing, where they had...
Customer Focused Delivery with SADA
“We spend an insane amount of time on developing an exceptional culture… People over profit. Impact over EBITDA… We talk about that in the b...
Running an Intelligent Enterprise with SAP
“Across your corporate existence, you will always face either externally introduced or internally necessary pivotal moments in which you nee...
Reimagining and Reinventing the Financial Institution with Connect First
“I think there's a different kind of relationship potential that a lot of people are longing for, that is quite frankly being neglected...
Strengthening a Customer-First Mindset with Zulily
“Storytelling is maybe one of the most critical things you can do both in a business and outside of a business … I think civilization is pro...
Reducing Friction in a Global Pandemic with Hubspot
“A lot of companies say, ‘Hey, one of the core initiatives for this year is being customer focused.’ Then what happens next year? What happe...
Growing While Transforming Business at Scale with Hootsuite
“Think about social media relative to where e-commerce was 20 years ago ... My best advice is if you're not thinking about this, think...
Leading Transformation with Smart, Sustainable Buildings with Johnson Controls
“Anyone building a building now has to be thinking ahead on how that building can respond to a variety of situations instantaneously so they...
Prioritizing Objectives During a Global Pandemic with Groupon
“The impact that leaders can have in this period of time is extraordinarily important [to] building that positive energy with the employee,...
Challenges & Opportunities Behind Transformation, Innovation and Customer Experience with SAP
“If you know that your customers have the power of choice every year, that drives change in how you sell to your customer. The most importan...