Radio and PodcastLive Radio & PodcastsOpening Radio and Podcast...
Radio and PodcastLive Radio & PodcastsFetching podcast shows and categories...
Radio and PodcastLive Radio & PodcastsFetching podcast episodes...
The Art of the Pivot brings you an executive perspective on the trends, challenges and triumphs experienced by today’s most transformative business leaders. Our conversations will take liste...
“The more difficult projects are usually the ones that provide the most value to the organization. And if you truly are committed to creatin...
“Our patients today are demanding that same type of experience that they're receiving from many other sectors… We have a goal to digita...
“There is a fundamental link between customer and employee experience…too often we focus on customers first and then can’t go any further wi...
“Each of us is creating our own digital ecosystem—in your home, in your office, in your car— and we have to make sure we understand those pe...
“In order to have people love you, sometimes you have to have people hate you as well. And it’s the lovers and the people who will be passio...
“We always need to over-communicate, to our customers, to our associates, what we're doing and make sure that we really let everybody b...
“We understand our role. We are there to support and help our customers to grow. And with them, we are growing as well.” Phil Friedman built...
“We like to think about authentic intelligence, adaptive intelligence, agile intelligence. All the ways that you can leverage that immensely...
“Whenever we get the chance, we’re living and breathing the experience as a service that we want to espouse to our customers.” What does exc...
“Go and fail and start again, and go until you get it right!” William Niles, CEO of Brinks Home, is an executive who understands that transf...
“What was the mindset of leadership? Were they ready to trust their employees working remotely? Or was it a brand new thing, where they had...
“We spend an insane amount of time on developing an exceptional culture… People over profit. Impact over EBITDA… We talk about that in the b...
“Across your corporate existence, you will always face either externally introduced or internally necessary pivotal moments in which you nee...
“I think there's a different kind of relationship potential that a lot of people are longing for, that is quite frankly being neglected...
“Storytelling is maybe one of the most critical things you can do both in a business and outside of a business … I think civilization is pro...
“A lot of companies say, ‘Hey, one of the core initiatives for this year is being customer focused.’ Then what happens next year? What happe...
“Think about social media relative to where e-commerce was 20 years ago ... My best advice is if you're not thinking about this, think...
“Anyone building a building now has to be thinking ahead on how that building can respond to a variety of situations instantaneously so they...
“The impact that leaders can have in this period of time is extraordinarily important [to] building that positive energy with the employee,...
“If you know that your customers have the power of choice every year, that drives change in how you sell to your customer. The most importan...
“Complexity is not going to go away. But if you can harness complexity and use it as a competitive advantage, think about what you could acc...
“An acquisition is basically taking a thousand wires from one company, finding the right wire in the other one, and making sure they’re all...
“All these cliches about hey, change is difficult, change is hard. But I am yet to meet a person to whom I can give a million dollar check a...
“Augmented intelligence is not only a feel-good kind of a term, but it is also the reality. We are far away from the perfect artificial inte...
“Think about science fiction; they say that any sufficiently-advanced technology should be indistinguishable from magic.” It might not quite...