Radio and PodcastLive Radio & Podcasts
Arts
#65 - Modernising digital services at scale with Hefen Wong
What does it take to modernise a live government system? Hefen Wong from Singapore’s Ministry of Manpower shares how an 18-year-old Employment Pass platform was transformed into a user-centred digital service: through pr...
About This Episode
#65 - Modernising digital services at scale with Hefen Wong is an episode from Service Design Podcast by Service Design Podcast. What does it take to modernise a live government system? Hefen Wong from Singapore’s Ministry of Manpower share...
Podcast
This episode belongs to Service Design Podcast.
Listen Online
Use the player on this page to stream the episode online.
Episode Details
Published Apr 14, 2026, 55:56 long, audio available.
Related Episodes
Continue listening to more episodes from Service Design Podcast.
#63 - Service Design for NORCS with Mia Mo, Robyn Carino, and Samiha Essakhi
Feb 2, 2026 - 49:53
#62 - Making waves with Maarten Raemdonck and Lien Dewitte
Nov 17, 2025 - 01:00:01
#61 - Innovating healthcare with Brian Desplinter and Jurgen De Klerck
Sep 17, 2025 - 54:06
#60 - Digitizing Buildings with Sun Ah Hwang
Jun 3, 2025 - 01:11:26
#59 - Prototyping for the planet with Dr. Samuel Huber
Jan 15, 2025 - 59:16
#58 - Building strong local communities with Djoera Eerland
Dec 23, 2024 - 01:08:42
#57 - Regenerating the future with Coral Michelin
Nov 12, 2024 - 46:14
Questions About This Episode
What is #65 - Modernising digital services at scale with Hefen Wong about?
What does it take to modernise a live government system? Hefen Wong from Singapore’s Ministry of Manpower shares how an 18-year-old Employment Pass platform was transformed into a user-centred digital service: through prioritising user value, smart use of research, and agile ways of working.
Where can I listen to #65 - Modernising digital services at scale with Hefen Wong?
You can listen to #65 - Modernising digital services at scale with Hefen Wong online on Radio and Podcast. Open the player on this page to stream the available audio.
Which podcast is #65 - Modernising digital services at scale with Hefen Wong from?
#65 - Modernising digital services at scale with Hefen Wong is an episode from Service Design Podcast by Service Design Podcast.
How long is this episode?
This episode is 55:56 long.
When was this episode published?
This episode was published on Apr 14, 2026.
Can I save #65 - Modernising digital services at scale with Hefen Wong for later?
Yes. Use the heart button on the episode page to add it to your favorite episodes list.
Are there related episodes from Service Design Podcast?
Yes. This page shows related episodes from Service Design Podcast when more episodes are available from the podcast feed.
Quick Answers About This Episode
Where can I listen to #65 - Modernising digital services at scale with Hefen Wong?
You can listen to #65 - Modernising digital services at scale with Hefen Wong on this page when the episode audio is available from the podcast feed.
Which podcast is this episode from?
#65 - Modernising digital services at scale with Hefen Wong is from Service Design Podcast by Service Design Podcast.
What are the episode details?
Published Apr 14, 2026 and 55:56 long