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What does it take to modernise a live government system? Hefen Wong from Singapore’s Ministry of Manpower shares how an 18-year-old Employment Pass platform was transformed into a user-centred digital service: through pr...
#65 - Modernising digital services at scale with Hefen Wong is an episode from Service Design Podcast by Service Design Podcast. What does it take to modernise a live government system? Hefen Wong from Singapore’s Ministry of Manpower share...
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Published Apr 14, 2026, 55:56 long, audio available.
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