#64 - Building customer experience with Sheila Kesselaers and Tomas De Preter

Service Design Podcast by Service Design Podcast

Mar 9, 202647:15Arts

We visit Sheila Kesselaers and Tomas De Preter at Reynaers Group HQ: how do they grow the shift to a Customer Experience mindset at a systems company in the world of building elements?

Related Episodes

Continue listening to more episodes from Service Design Podcast.

#69 - Less paperwork, more family with Katrina Lanahan and Sonya Silva

Sep 23, 2026 - 52:51

What happens when a system designed for external foster-family’s is applied to kin-specific family’s? We...

#68 - Service design ninja in gov: Clementina Gentile

Jul 14, 2026 - 54:52

We talk with service design ninja Clementina Gentile about proactive public services and building a commu...

#67 - Going punk on human-centred design with Gerry Scullion

Jun 22, 2026 - 47:22

What if going punk is the most human-centered thing you can do right now? 🤘 We sat down with Gerry Scull...

#66 - Meet our new host: Eva Faes

Jun 8, 2026 - 05:37

A new voice, same Service Design Podcast! Laurens Somers is passing the mic to Eva Faes, service and soci...

#65 - Modernising digital services at scale with Hefen Wong

Apr 14, 2026 - 55:56

What does it take to modernise a live government system? Hefen Wong from Singapore’s Ministry of Manpower...

#63 - Service Design for NORCS with Mia Mo, Robyn Carino, and Samiha Essakhi

Feb 2, 2026 - 49:53

We talk with Mia Mo, Robyn Carino, and Samiha Essakhi as they take us through the innovative model they c...

#62 - Making waves with Maarten Raemdonck and Lien Dewitte

Nov 17, 2025 - 01:00:01

We talk with Maarten Raemdonck, Head of Innovation at Aquafin, and Lien Dewitte from Leap Forward, about...

#61 - Innovating healthcare with Brian Desplinter and Jurgen De Klerck

Sep 17, 2025 - 54:06

In this episode, we visit AZ Groeninge in Kortrijk to meet Brian Desplinter and Jurgen De Klerck, the duo...