#65 - Modernising digital services at scale with Hefen Wong
What does it take to modernise a live government system? Hefen Wong from Singapore’s Ministry of Manpower shares how an 18-year-old Employme...
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Service Design Podcast
In this podcast David Morgan and Stina Vanhoof, Service Designers at Knight Moves Belgium have conversation about Service Design with practitioners from around the world. This podcast is pro...
Service Design Podcast Podcast Guide
Listen to Service Design Podcast, a Arts podcast by Service Design Podcast. Stream 68 episodes in English, follow new audio stories, and play episodes online on Radio and Podcast.
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#64 - Building customer experience with Sheila Kesselaers and Tomas De Preter
We visit Sheila Kesselaers and Tomas De Preter at Reynaers Group HQ: how do they grow the shift to a Customer Experience mindset at a system...
#63 - Service Design for NORCS with Mia Mo, Robyn Carino, and Samiha Essakhi
We talk with Mia Mo, Robyn Carino, and Samiha Essakhi as they take us through the innovative model they co-created to integrate health, soci...
#62 - Making waves with Maarten Raemdonck and Lien Dewitte
We talk with Maarten Raemdonck, Head of Innovation at Aquafin, and Lien Dewitte from Leap Forward, about how innovation takes root in a larg...
#61 - Innovating healthcare with Brian Desplinter and Jurgen De Klerck
In this episode, we visit AZ Groeninge in Kortrijk to meet Brian Desplinter and Jurgen De Klerck, the duo behind a unique collaboration betw...
#60 - Digitizing Buildings with Sun Ah Hwang
What if your home had a memory? In this episode, PhD researcher Sun Ah Hwang joins us to explore Digital Building Logbooks — the “health car...
#59 - Prototyping for the planet with Dr. Samuel Huber
Dr. Samuel Huber shares his takes on how to design better futures from a planetary perspective. Being both a design entrepreneur and researc...
#58 - Building strong local communities with Djoera Eerland
How do you engage active neighbours in saving energy together with the rest of their neighbourhood? How can you improve social cohesion in l...
#57 - Regenerating the future with Coral Michelin
“All of Latin America is on fire at the moment. We’re losing thousands of hectares of ecosystems…” This is how Coral brings us to Brazil at...
#56 - Experiments for inclusion with Tom Van Hoey and Yalenka Mariën
How to make your services more inclusive and accessible? Tom Van Hoey from District09 and Yalenka Mariën from Knight Moves share insights fr...
#55 - Finding Nemo: transforming Finland’s maritime logistics with Sanna Vainionpää
How can service design revolutionise maritime logistics? Sanna Vainionpää gladly answers that question as she shares how their 10 years visi...
#54 - Save Time, Save Lives with Ashleen Nee And Linda Klotzbach
In this episode, we have a thoughtful conversation with Ashleen Nee and Linda Klotzbach going int-depth into their project “Save Time, Save...
#53 - Designing rituals with Adam B Cochrane
Adam B Cochrane is a Senior strategic designer at Lufthansa Innovation hub where he facilitates meaning, purpose and future visions through...
#52 - Imagining collective futures with Khushboo Balwani
Khushboo Balwani is a designer, creative researcher, and futurist active in Brussels through her socio-artistic citizen lab BrusselAVenir. E...
#51 - Do No Harm with Giulia Bazoli and Pardis Shafafi
As designers, we assume a lot of responsibility when it comes to involving users. How can we do better, and how can we stay kind to ourselve...
#50 - Transforming healthcare with Jiri Vermeulen en Lola Bladt from Minze Health
Join us as we dive into the wonderful world of healthcare innovation with Jiri Vermeulen and Lola Bladt from Minze Health. Jiri and Lola sha...
#49 - Innovating public transport with Lotta Julkunen
Finnish strategic and service design agency Hellon has been working together with the Helsinki Regional Transport Authority (HSL) for the pa...
#48 - Designing for trust with Sarah Drummond
Leading up to her captivating talk at Knight Moves' Arena last month about ‘Trust Falls: catching users when they fall', we welcomed design...
#47 - Empowering Empathy with Sydney Johnson and Kristofer Kelly-Frere from J5 Design
We welcome Sydney Johnson and Kristofer Kelly-Frere from Canada-based studio J5 Design. They shared their experience working on the project...
#46 - Nudging Sustainability with Chu-Yi Vuong
Chu-Yi Vuong — winner of the Service Design Award 2022 for Best Student Project — came up with a service to nudge sustainable choices to con...