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In this podcast David Morgan and Stina Vanhoof, Service Designers at Knight Moves Belgium have conversation about Service Design with practitioners from around the world. This podcast is pro...
What does it take to modernise a live government system? Hefen Wong from Singapore’s Ministry of Manpower shares how an 18-year-old Employme...
We visit Sheila Kesselaers and Tomas De Preter at Reynaers Group HQ: how do they grow the shift to a Customer Experience mindset at a system...
We talk with Mia Mo, Robyn Carino, and Samiha Essakhi as they take us through the innovative model they co-created to integrate health, soci...
We talk with Maarten Raemdonck, Head of Innovation at Aquafin, and Lien Dewitte from Leap Forward, about how innovation takes root in a larg...
In this episode, we visit AZ Groeninge in Kortrijk to meet Brian Desplinter and Jurgen De Klerck, the duo behind a unique collaboration betw...
What if your home had a memory? In this episode, PhD researcher Sun Ah Hwang joins us to explore Digital Building Logbooks — the “health car...
Dr. Samuel Huber shares his takes on how to design better futures from a planetary perspective. Being both a design entrepreneur and researc...
How do you engage active neighbours in saving energy together with the rest of their neighbourhood? How can you improve social cohesion in l...
“All of Latin America is on fire at the moment. We’re losing thousands of hectares of ecosystems…” This is how Coral brings us to Brazil at...
How to make your services more inclusive and accessible? Tom Van Hoey from District09 and Yalenka Mariën from Knight Moves share insights fr...
How can service design revolutionise maritime logistics? Sanna Vainionpää gladly answers that question as she shares how their 10 years visi...
In this episode, we have a thoughtful conversation with Ashleen Nee and Linda Klotzbach going int-depth into their project “Save Time, Save...
Adam B Cochrane is a Senior strategic designer at Lufthansa Innovation hub where he facilitates meaning, purpose and future visions through...
Khushboo Balwani is a designer, creative researcher, and futurist active in Brussels through her socio-artistic citizen lab BrusselAVenir. E...
As designers, we assume a lot of responsibility when it comes to involving users. How can we do better, and how can we stay kind to ourselve...
Join us as we dive into the wonderful world of healthcare innovation with Jiri Vermeulen and Lola Bladt from Minze Health. Jiri and Lola sha...
Finnish strategic and service design agency Hellon has been working together with the Helsinki Regional Transport Authority (HSL) for the pa...
Leading up to her captivating talk at Knight Moves' Arena last month about ‘Trust Falls: catching users when they fall', we welcomed design...
We welcome Sydney Johnson and Kristofer Kelly-Frere from Canada-based studio J5 Design. They shared their experience working on the project...
Chu-Yi Vuong — winner of the Service Design Award 2022 for Best Student Project — came up with a service to nudge sustainable choices to con...
We continue the keynote talk of Dr. Leyla Acaroglu backstage at the Service Design Global Conference in Copenhagen. We discuss sustainabilit...
In this episode, we share a heartfelt chat with two amazing people from the organising team of the Service Design Global Conference: Peter N...
Tune in to this special episode where Stina and David pass the torch to Laurens and Jeroen and welcome them as new hosts of the Service Desi...
Next week the Service Design Global Conference 2021 will take place with again a great line-up! This years’ theme is ‘taking a stand’, we ta...
Twisted studio won the ‘professional non-profit’ service design award for their lean approach to service design and prototyping. The project...
Tom Szaky is CEO at Terracycle, a social enterprise on a mission to eliminate the idea of waste. Recently he founded a new company Loop, a g...
John Powell is design director at an agency focussed on Artificial intelligence for leading global enterprises and governments. John’s talk...
Steph Hay is VP design at Capital One an American bank. She opened the second day with her talk ‘Designing for Trust. Steph talked about the...
Waw! What a great edition this year's conference! It was great to meet the familiar faces again, but also many new inspiring people. We walk...
You heard Chris Ferguson (Founder of service design agency Bridgeable) on this podcast before. We spoke to him as a visitor of the Service D...
In anticipation of the in Oktober we spoke to , one of the local organisers of the conference. Shannon is Senior Manager, Experience Design...
A couple of months ago, we noticed an interesting video on Linkedin. In this video Playmobil announced their new toolkit for professionals....
Increasing automation in our workplaces, demographic shifts and a customer-based economy are drastically changing the way we work. In order...
Tesco Bank and Modern human won the ‘best in private sector’ service design award for their project Phoenix. We spoke with Amjid Rasool, hea...
Fjord en West Midland Police won the award best in public sector for their project ‘Developing a police force’s digital experience for citiz...
Innovationsguiden won the Professional Non-Profit/Public Sector award. Innovationguiden is an ongoing project that aims to support and reinv...
Cork County Council is the second largest local authority in Ireland. They offer over 600 services to the civilians of Cork. This means they...
As we shifted from a product-based economy into a service-based economy, customers are more and more pampered with good services. To be succ...
We went to the Service Design Global Conference in Dublin where we attended lots of inspiring talks and hands-on workshops. Again, it was a...
Marc Stickdorn is a well-known person in the Service Design world. That’s understandable for many reasons! He is one of the writers on the ‘...
New technologies, a continuously changing lifestyle and new jobs and disciplines present serious challenges in the field of education. Old e...
We can’t believe its already our 25th episode! In september 2016 we published the first episode. Not sure where this adventure would lead us...
Together with the city of Rotterdam, service design agency Muzus won the award for organisational impact in the public sector. The city of R...
In this episode we speak to Hyunyim Park who won together with her team the student award for business innovation in the private sector. Tog...
In this episode we speak to the Service Design award winners for the best commercial project. Judy Mellett is director Service Design, Innov...
Ella Walding won the Service Design student award for her graduation project at the Royal Collage of Art in Londen. Together with the govern...
This year Service Design award for systemic change in education went to ‘Design Managers Australia (DMA)’ and Macquarie Primary School. We h...
Chris is a Service Design Strategist, founder and CEO of the Canadian Design Agency Bridgeable. At Bridgeable they work with some of the lar...
BC is a game changing technology that brings some unique benefits. For us there are some properties that make Blockchain highly interesting...
We were happy to join the Global Service Design conference again this year. During the conference we talked to speakers from all over the wo...