Thought Leader - David G. Ewing on Systematizing Customer Experience

Summary David G. Ewing emphasized the importance of mapping individual customer journeys, utilizing a systematic approach encompassing systems, processes, culture, and incentives to deliver exceptional customer experiences. He highlighted examples that exemplified the power of empathy and cultural values in providing meaningful customer service. Finally, David promoted his newsletter focused on sharing exceptional customer experience stories. More about David G. Ewing , CEO of Motiv , is a trailblazer in customer experience innovation. With over 25 years in the industry, he's transformed insights into substantial revenue for 500+ clients. A Harvard cum laude engineering graduate, David's leadership has earned motive a spot on the Inc 5000 list. As president of the entrepreneurs association in Austin, he's dedicated to empowering fellow entrepreneurs. Beyond business, he's a devoted husband of 19 years and a passionate coach for his son's robotics team.

You can listen to Thought Leader - David G. Ewing on Systematizing Customer Experience online on Radio and Podcast. Open the player on this page to stream the available audio.

Thought Leader - David G. Ewing on Systematizing Customer Experience is an episode from Sage Advice Podcast by Ed Kless.

This episode is 10:31 long.

This episode was published on Apr 4, 2024.

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