Radio and PodcastLive Radio & Podcasts
Education
The 4-Step Process for Dealing with THE BLAMER
THE BLAME GAME In every organization, there will be customers who want to blame someone else for their troubles. Who’s actually to blame for the problem is totally irrelevant. If you are in customer service and have to d...
About This Episode
The 4-Step Process for Dealing with THE BLAMER is an episode from Professional Communication Training. THE BLAME GAME In every organization, there will be customers who want to blame someone else for their troubles. Who’s actually to blame...
Podcast
This episode belongs to Professional Communication Training.
Listen Online
Use the player on this page to stream the episode online.
Episode Details
Published Apr 6, 2010, 7:17 long, audio available.
Related Episodes
Continue listening to more episodes from Professional Communication Training.
Men & Women Body Language at work--You've got to SIDLE UP, WOMEN!
Apr 30, 2011 - 3:29
Your Danger Phrase for the Day: "Honestly" SAY THIS-NOT THAT!
Oct 14, 2010 - 2:29
Supreme Court Nominee Elena Kagan's EXCELLENT Communication Adventure!
Jul 5, 2010 - 3:49
The Trick to Giving Compliments--The RIght Way
Jun 6, 2010 - 3:03
Establish The PEC to Gain the Professional Advantage
Apr 18, 2010 - 4:30