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THE BLAME GAME In every organization, there will be customers who want to blame someone else for their troubles. Who’s actually to blame for the problem is totally irrelevant. If you are in customer service and have to d...
The 4-Step Process for Dealing with THE BLAMER is an episode from Professional Communication Training. THE BLAME GAME In every organization, there will be customers who want to blame someone else for their troubles. Who’s actually to blame...
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Published Apr 6, 2010, 7:17 long, audio available.
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