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One Magic Phrase That Instantly Defuses Emotionally Charged or Difficult Customers
If you deal with emotionally charged or difficult people at work, you need power phrases to help you navigate through those difficult professional communication situations. Power phrases such as the one in today's profes...
About This Episode
One Magic Phrase That Instantly Defuses Emotionally Charged or Difficult Customers is an episode from Professional Communication Training. If you deal with emotionally charged or difficult people at work, you need power phrases to help you...
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This episode belongs to Professional Communication Training.
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Episode Details
Published Feb 23, 2010, 3:27 long, audio available.
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