Complaints and feedback mechanisms: Making much-needed changes

It has long been recognized that affected people must play an active role in decisions that affect their lives. Yet recent evaluations show that this is an area where the humanitarian sector is still lagging behind. There are few examples of systems that systematically capture the views and feedback from affected people, ensure they inform decision-making, and close the “feedback loop.” Many are not handling reports of sexual exploitation, abuse, and harassment appropriately, risking dangerous breaches of confidentiality. This webinar will be looking at some of the existing good practices, and at plans to scale them up and strengthen complaints and feedback mechanisms. Read more and access resources at

You can listen to Complaints and feedback mechanisms: Making much-needed changes online on Radio and Podcast. Open the player on this page to stream the available audio.

Complaints and feedback mechanisms: Making much-needed changes is an episode from PHAP: Learning sessions and webinars by PHAP.

This episode is 123:44 long.

This episode was published on Dec 8, 2021.

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