A standardized approach to complaints and feedback mechanisms

While there are still few examples of complaints and feedback mechanisms that systematically capture the views and feedback from affected people, ensure they inform decision-making, and close the “feedback loop,” progress is being made. Drawing from a few country examples, this session will be an opportunity to look at some of the existing good practices for collective and standardized complaints and feedback mechanisms, including data standardization initiatives, feedback logbooks, and hotlines, as well as initiatives to ensure mechanisms are designed so as to be participatory, inclusive, and accessible. Read more about the session at

You can listen to A standardized approach to complaints and feedback mechanisms online on Radio and Podcast. Open the player on this page to stream the available audio.

A standardized approach to complaints and feedback mechanisms is an episode from PHAP: Learning sessions and webinars by PHAP.

This episode is 93:31 long.

This episode was published on May 6, 2022.

Yes. Use the heart button on the episode page to add it to your favorite episodes list.

Yes. This page shows related episodes from PHAP: Learning sessions and webinars when more episodes are available from the podcast feed.