That’s Not How We Do Things Around Here” — When Tactical Solutions Won’t Fix a Thinking Problem - Recruitment Stuck - 269

"Julie - That’s not how we do things around here.” It’s one of the most honest responses Julie South hears from clinics when new ideas are introduced. In this final episode of the Where Vet Clinics Get Stuck with Their Recruitment series, she looks at why this particular response is different from the others. Because it’s not about time. Or budget. Or platform. It’s about identity. Knowing who you are as a clinic — how you operate, what you stand for — is a strength. It’s the foundation of a strong culture. But when that identity becomes rigid, it can also become a barrier. Julie shares the story of two clinics with almost identical starting points. One held firmly to “that’s not how we do things here” — and is still trying to fill the same role years later. The other wasn’t convinced. Didn’t fully understand the approach. But was willing to try something different anyway. Two different responses. Two very different outcomes. This episode looks at why some clinics remain stuck even when they know what the problem is — and why no tactic will work if the underlying thinking doesn’t shift. Stay to the end for a question about whether “that’s not how we do things here” is a decision… or a habit. In This Episode 01:09 – “That’s not how we do things here” 02:03 – When identity becomes a barrier 02:32 – The cost of holding the line 04:01 – Two clinics, two different responses 04:37 – Trying something unfamiliar 05:13 – What happened next (and why) 06:13 – Why this stuck is different 07:20 – Thinking problems vs tactical problems 08:05 – When identity becomes a ceiling 08:41 – One question to end the series Struggling to get results from your job advertisements? If so, then shining online as a good employer is essential to attracting the types of veterinary professionals who're a perfect cultural fit for your clinic. The VetClinicJobs job board is the place to post your next job vacancy - to find out more get in touch with Lizzie at VetClinicJobs

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That’s Not How We Do Things Around Here” — When Tactical Solutions Won’t Fix a Thinking Problem - Recruitment Stuck - 269 is an episode from Paws Claws & Wet Noses | Veterinary Podcast by Julie South | Veterinary Recruitment Marketing Strategist.

This episode is 10:11 long.

This episode was published on Apr 28, 2026.

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