Your Clinic Says “Respect.” What Happens When a Client Starts Shouting? - ep 287

Paws Claws & Wet Noses | Veterinary Podcast by Julie South | Veterinary Recruitment Marketing Strategist

A client begins shouting at someone on reception. A colleague steps between them, and the clinic leader backs the team by respectfully ending the client–clinic relationship. The value on the wall may say “respect”—but wh...View more