Omega Performance Knowledge Series Podcast – You Can’t Fake Product Knowledge

As organizations look to increase wallet share and deepen customer relationships to ensure loyalty, employees and managers at all levels must identify customer needs quickly and accurately, and match them with appropriate solutions. The ability to recall product features and benefits in the context of customer needs is critical to achieving the business results organizations [...]

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Omega Performance Knowledge Series Podcast – You Can’t Fake Product Knowledge is an episode from Omega Performance Knowledge Series » Podcast Main by Omega Performance: Improving Business in Financial Services.

This episode is 00:01:01 long.

This episode was published on Jan 18, 2010.

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