Stop Wasting Research (feat. Jake Burghardt & Laura Klein)
Sep 16, 2026 - 00:28:30
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51. The Future of Service Design in the Age of AI (featuring Erika Flowers, author of Practical Service Blueprinting)
What does it mean to design experiences in a world where pixels are no longer the focus? In this episode, service design thought-leader and author Erika Flowers shares her thoughts on how designers must evolve as AI tran...
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