Reinventing QA and Training for the AI Era

Inside Intercom Podcast by podcast@intercom.com

Jul 22, 202500:33:02Technology

As AI agents deflect more and more customer conversations, support teams are being thrown straight into the deep end. In this episode of The Ticket, Senior Director of Human Support at Intercom Bobby Stapleton chats with...

Related Episodes

Continue listening to more episodes from Inside Intercom Podcast.

Scaling AI Across Support and Sales: Fin Now Sells Itself

Feb 27, 2026 - 00:15:19

Intercom’s Fin has already transformed customer service with 81% automation. Now, it’s moving into sales....

Getting deep with The 2026 Customer Service Transformation Report

Jan 29, 2026 - 00:24:42

The majority of support teams are now using and investing in AI – but only a select group who've gone dee...

Fin Conversations Ep5: End of Year Review 2025

Dec 19, 2025 - 00:16:50

In our last episode of 2025 Bobby Stapleton, Senior Director of Human Support at Intercom, is joined by F...

Introducing Fin Meetups: Conversations with AI Leaders

Dec 3, 2025 - 00:34:46

This week we want to introduce you to a new podcast from Intercom - Fin Meetups: Conversations with AI Le...

Voice AI that customers love: How Fin Voice is transforming Credit Repair Cloud's CX

Nov 14, 2025 - 00:13:12

Voice support has long been the toughest channel to scale. Bobby Stapleton, Senior Director of Customer S...

Building trust in AI, one conversation at a time

Nov 5, 2025 - 00:14:39

It's been proven that showing customers what AI can do is the key to earning their trust. In this episode...

Live from Pioneer: How a unified Customer Agent will transform the entire customer lifecycle

Oct 31, 2025 - 00:17:02

What if every customer interaction – from sales to success – could be handled seamlessly by one Customer...

Live from Pioneer: AI is a long overdue promotion for customer service

Oct 22, 2025 - 00:14:54

AI is giving customer service a long-overdue promotion. But what does that really mean? In this episode,...