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Reinventing QA and Training for the AI Era
As AI agents deflect more and more customer conversations, support teams are being thrown straight into the deep end. In this episode of The Ticket, Senior Director of Human Support at Intercom Bobby Stapleton chats with...
About This Episode
Reinventing QA and Training for the AI Era is an episode from Inside Intercom Podcast by podcast@intercom.com. As AI agents deflect more and more customer conversations, support teams are being thrown straight into the deep end. In this epi...
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Episode Details
Published Jul 22, 2025, 00:33:02 long, audio available.
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