Getting deep with The 2026 Customer Service Transformation Report
Jan 29, 2026 - 00:24:42
Radio and PodcastLive Radio & PodcastsTechnology
Scaling AI Across Support and Sales: Fin Now Sells Itself
Intercom’s Fin has already transformed customer service with 81% automation. Now, it’s moving into sales. Senior Director of AI Support Ruth O’Brien and Senior AI Conversation Designer Fred Walton unpack how Fin Sales Ag...
About This Episode
Scaling AI Across Support and Sales: Fin Now Sells Itself is an episode from Inside Intercom Podcast by podcast@intercom.com. Intercom’s Fin has already transformed customer service with 81% automation. Now, it’s moving into sales. Senior D...
Podcast
This episode belongs to Inside Intercom Podcast.
Listen Online
Use the player on this page to stream the episode online.
Episode Details
Published Feb 27, 2026, 00:15:19 long, audio available.
Related Episodes
Continue listening to more episodes from Inside Intercom Podcast.
Fin Conversations Ep5: End of Year Review 2025
Dec 19, 2025 - 00:16:50
Introducing Fin Meetups: Conversations with AI Leaders
Dec 3, 2025 - 00:34:46
Voice AI that customers love: How Fin Voice is transforming Credit Repair Cloud's CX
Nov 14, 2025 - 00:13:12
Building trust in AI, one conversation at a time
Nov 5, 2025 - 00:14:39
Live from Pioneer: How a unified Customer Agent will transform the entire customer lifecycle
Oct 31, 2025 - 00:17:02
Live from Pioneer: AI is a long overdue promotion for customer service
Oct 22, 2025 - 00:14:54
Live from Pioneer: AI is handling complexity we never thought it could
Oct 16, 2025 - 00:24:09
Questions About This Episode
What is Scaling AI Across Support and Sales: Fin Now Sells Itself about?
Intercom’s Fin has already transformed customer service with 81% automation. Now, it’s moving into sales. Senior Director of AI Support Ruth O’Brien and Senior AI Conversation Designer Fred Walton unpack how Fin Sales Agent qualifies leads, grows pipeline, drives revenue, and creates a seamless, unified customer journey - without exposing internal silos. Learn more: Watch this episode on YouTube: Follow the people Newsletter Sign up for The Ticket on LinkedIn: A newsletter bursting with insights and advice for support leaders who are navigating the shift to AI-first CS. Say hi LinkedIn: X: See Privacy Policy at and California Privacy Notice at .
Where can I listen to Scaling AI Across Support and Sales: Fin Now Sells Itself?
You can listen to Scaling AI Across Support and Sales: Fin Now Sells Itself online on Radio and Podcast. Open the player on this page to stream the available audio.
Which podcast is Scaling AI Across Support and Sales: Fin Now Sells Itself from?
Scaling AI Across Support and Sales: Fin Now Sells Itself is an episode from Inside Intercom Podcast by podcast@intercom.com.
How long is this episode?
This episode is 00:15:19 long.
When was this episode published?
This episode was published on Feb 27, 2026.
Can I save Scaling AI Across Support and Sales: Fin Now Sells Itself for later?
Yes. Use the heart button on the episode page to add it to your favorite episodes list.
Are there related episodes from Inside Intercom Podcast?
Yes. This page shows related episodes from Inside Intercom Podcast when more episodes are available from the podcast feed.
Quick Answers About This Episode
Where can I listen to Scaling AI Across Support and Sales: Fin Now Sells Itself?
You can listen to Scaling AI Across Support and Sales: Fin Now Sells Itself on this page when the episode audio is available from the podcast feed.
Which podcast is this episode from?
Scaling AI Across Support and Sales: Fin Now Sells Itself is from Inside Intercom Podcast by podcast@intercom.com.
What are the episode details?
Published Feb 27, 2026 and 00:15:19 long