Live from Pioneer: How a unified Customer Agent will transform the entire customer lifecycle

What if every customer interaction – from sales to success – could be handled seamlessly by one Customer Agent? In this episode, Franka Martinovic, Director of Customer Support at Intercom, sits down with Rati Zvirawa, Director of Product Management at Intercom, to discuss the bold vision behind this reality we're moving towards with Fin. They discuss how a Customer Agent removes friction from the customer journey, the opportunities this unlocks for CX leaders, and why the companies leaning in early are gaining a powerful competitive edge. Watch this episode on YouTube: Newsletter Sign up for The Ticket on LinkedIn: A newsletter bursting with insights and advice for support leaders who are navigating the shift to AI-first CS. Learn more about Pioneer: pioneer.fin.ai Explore Fin: Read customer success stories: Product FAQs: See Privacy Policy at and California Privacy Notice at .

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Live from Pioneer: How a unified Customer Agent will transform the entire customer lifecycle is an episode from Inside Intercom Podcast by podcast@intercom.com.

This episode is 00:17:02 long.

This episode was published on Oct 31, 2025.

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