Radio and PodcastRadio and PodcastLive Radio & Podcasts
Measuring every conversation: How CX Score is changing the game artwork
Technology

Measuring every conversation: How CX Score is changing the game

Inside Intercom Podcast by podcast@intercom.com

May 29, 202500:43:15Technology

CSAT has long been the go-to metric for support teams - but now there's a better way to measure how customers really feel. In this episode, Jared Ellis, Senior Director of Global Product Support at Culture Amp, joins Int...