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Lessons from Vanta: Scaling support through trust, education, and AI innovation
In this episode of The Ticket, Vanta’s Director of Customer Support, Margarita Wilshire, joins Intercom’s Senior Director of Human Support, Bobby Stapleton, to share how her team blends human expertise, customer educatio...
About This Episode
Lessons from Vanta: Scaling support through trust, education, and AI innovation is an episode from Inside Intercom Podcast by podcast@intercom.com. In this episode of The Ticket, Vanta’s Director of Customer Support, Margarita Wilshire, joi...
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Episode Details
Published Sep 16, 2025, 00:30:24 long, audio available.
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What is Lessons from Vanta: Scaling support through trust, education, and AI innovation about?
In this episode of The Ticket, Vanta’s Director of Customer Support, Margarita Wilshire, joins Intercom’s Senior Director of Human Support, Bobby Stapleton, to share how her team blends human expertise, customer education, and AI innovation to deliver fast, trustworthy, and scalable support – while keeping customer experience at the heart of everything they do. Watch this episode on YouTube: Follow the people Newsletter Sign up for The Ticket on LinkedIn: A newsletter bursting with insights and advice for support leaders who are navigating the shift to AI-first CS. Say hi LinkedIn: X: See Privacy Policy at and California Privacy Notice at .
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Which podcast is Lessons from Vanta: Scaling support through trust, education, and AI innovation from?
Lessons from Vanta: Scaling support through trust, education, and AI innovation is an episode from Inside Intercom Podcast by podcast@intercom.com.
How long is this episode?
This episode is 00:30:24 long.
When was this episode published?
This episode was published on Sep 16, 2025.
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Which podcast is this episode from?
Lessons from Vanta: Scaling support through trust, education, and AI innovation is from Inside Intercom Podcast by podcast@intercom.com.
What are the episode details?
Published Sep 16, 2025 and 00:30:24 long