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How a “Bot Wrangler” uses AI to scale support without compromise artwork
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How a “Bot Wrangler” uses AI to scale support without compromise

Inside Intercom Podcast by podcast@intercom.com

Jun 27, 202500:28:55Technology

Intercom power user and automation expert Sam Miller, Customer Support Operations Manager at Dental Intelligence, joins Ruth O’Brien, Senior Director, AI Support at Intercom to share how his team blends AI and human supp...

About This Episode

How a “Bot Wrangler” uses AI to scale support without compromise is an episode from Inside Intercom Podcast by podcast@intercom.com. Intercom power user and automation expert Sam Miller, Customer Support Operations Manager at Dental Intelli...

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This episode belongs to Inside Intercom Podcast.

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Episode Details

Published Jun 27, 2025, 00:28:55 long, audio available.