Scaling AI Across Support and Sales: Fin Now Sells Itself
Feb 27, 2026 - 00:15:19
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How a “Bot Wrangler” uses AI to scale support without compromise
Intercom power user and automation expert Sam Miller, Customer Support Operations Manager at Dental Intelligence, joins Ruth O’Brien, Senior Director, AI Support at Intercom to share how his team blends AI and human supp...
About This Episode
How a “Bot Wrangler” uses AI to scale support without compromise is an episode from Inside Intercom Podcast by podcast@intercom.com. Intercom power user and automation expert Sam Miller, Customer Support Operations Manager at Dental Intelli...
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Episode Details
Published Jun 27, 2025, 00:28:55 long, audio available.
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Intercom power user and automation expert Sam Miller, Customer Support Operations Manager at Dental Intelligence, joins Ruth O’Brien, Senior Director, AI Support at Intercom to share how his team blends AI and human support to deliver a high-quality experience at scale. Follow the people Newsletter Sign up for The Ticket on LinkedIn: A newsletter bursting with insights and advice for support leaders who are navigating the shift to AI-first CS. Follow The Ticket podcast: Apple Podcasts Spotify: YouTube: RSS Feed Say hi LinkedIn: X: See Privacy Policy at and California Privacy Notice at .
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How a “Bot Wrangler” uses AI to scale support without compromise is an episode from Inside Intercom Podcast by podcast@intercom.com.
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This episode is 00:28:55 long.
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This episode was published on Jun 27, 2025.
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How a “Bot Wrangler” uses AI to scale support without compromise is from Inside Intercom Podcast by podcast@intercom.com.
What are the episode details?
Published Jun 27, 2025 and 00:28:55 long