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Fin Conversations Ep4: Fin Procedures in practice
Ruth O’Brien, Senior Director of AI Support at Intercom, and Declan Ivory, VP of Customer Support at Intercom, dive into Fin Procedures – a powerful new way for Fin AI Agent to handle complex, multi-step queries. Hear ho...
About This Episode
Fin Conversations Ep4: Fin Procedures in practice is an episode from Inside Intercom Podcast by podcast@intercom.com. Ruth O’Brien, Senior Director of AI Support at Intercom, and Declan Ivory, VP of Customer Support at Intercom, dive into F...
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Episode Details
Published Oct 15, 2025, 00:11:15 long, audio available.
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Questions About This Episode
What is Fin Conversations Ep4: Fin Procedures in practice about?
Ruth O’Brien, Senior Director of AI Support at Intercom, and Declan Ivory, VP of Customer Support at Intercom, dive into Fin Procedures – a powerful new way for Fin AI Agent to handle complex, multi-step queries. Hear how Intercom’s own support team is using Procedures in practice, and the impact customers are seeing so far – from higher resolution rates to improved CSAT. Learn more about Procedures here: Watch this episode on YouTube: Follow the people Newsletter Sign up for The Ticket on LinkedIn: A newsletter bursting with insights and advice for support leaders who are navigating the shift to AI-first CS. Say hi LinkedIn: X: See Privacy Policy at and California Privacy Notice at .
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Which podcast is Fin Conversations Ep4: Fin Procedures in practice from?
Fin Conversations Ep4: Fin Procedures in practice is an episode from Inside Intercom Podcast by podcast@intercom.com.
How long is this episode?
This episode is 00:11:15 long.
When was this episode published?
This episode was published on Oct 15, 2025.
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Are there related episodes from Inside Intercom Podcast?
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Where can I listen to Fin Conversations Ep4: Fin Procedures in practice?
You can listen to Fin Conversations Ep4: Fin Procedures in practice on this page when the episode audio is available from the podcast feed.
Which podcast is this episode from?
Fin Conversations Ep4: Fin Procedures in practice is from Inside Intercom Podcast by podcast@intercom.com.
What are the episode details?
Published Oct 15, 2025 and 00:11:15 long