Fin Conversations Ep2: Inside The AI Agent Blueprint

We've just launched "The AI Agent Blueprint" – a two-part strategic map for launching and scaling AI in customer service. It's designed to help customer service, CX, and AI transformation leaders deploy fast, scale with confidence, and achieve meaningful business transformation with AI. In this episode, Senior Director of Human Support Bobby Stapleton and VP of Customer Support Declan Ivory unpack what's in the Blueprint, sharing hard-won lessons from Intercom's own journey deploying AI, why it's not about AI for AI's sake, and what support leaders need to get right during this transformational time – from building a business case to rewiring their team structure. It's a grounded, behind-the-scenes look at leading a CS organization through AI transformation. Read the AI Agent Blueprint: Watch this episode on YouTube: Newsletter Sign up for The Ticket on LinkedIn: A newsletter bursting with insights and advice for support leaders who are navigating the shift to AI-first CS. Say hi LinkedIn: X: See Privacy Policy at and California Privacy Notice at .

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Fin Conversations Ep2: Inside The AI Agent Blueprint is an episode from Inside Intercom Podcast by podcast@intercom.com.

This episode is 00:20:13 long.

This episode was published on Aug 11, 2025.

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