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Fin conversations ep1: The Secret to Sustaining 75%+ AI Resolution Rates
How do you keep your AI agent accurate when the product changes every week? Bobby Stapleton, Senior Director, Human Support, Intercom, chats with Ruth O’Brien, Senior Director, AI Support, Intercom, about how Intercom’s...
About This Episode
Fin conversations ep1: The Secret to Sustaining 75%+ AI Resolution Rates is an episode from Inside Intercom Podcast by podcast@intercom.com. How do you keep your AI agent accurate when the product changes every week? Bobby Stapleton, Senior...
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This episode belongs to Inside Intercom Podcast.
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Episode Details
Published Jul 4, 2025, 00:19:17 long, audio available.
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Questions About This Episode
What is Fin conversations ep1: The Secret to Sustaining 75%+ AI Resolution Rates about?
How do you keep your AI agent accurate when the product changes every week? Bobby Stapleton, Senior Director, Human Support, Intercom, chats with Ruth O’Brien, Senior Director, AI Support, Intercom, about how Intercom’s support team maintains 75%+ resolution rates - from the processes behind new product launches to the culture of continuous improvement across both AI and human teams. Watch on YouTube: Follow the people Newsletter Sign up for The Ticket on LinkedIn: A newsletter bursting with insights and advice for support leaders who are navigating the shift to AI-first CS. Check out our /ideas podcast: Follow The Ticket podcast: Apple Podcasts Spotify: YouTube: RSS Feed Say hi LinkedIn: X: See Privacy Policy at and California Privacy Notice at .
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Which podcast is Fin conversations ep1: The Secret to Sustaining 75%+ AI Resolution Rates from?
Fin conversations ep1: The Secret to Sustaining 75%+ AI Resolution Rates is an episode from Inside Intercom Podcast by podcast@intercom.com.
How long is this episode?
This episode is 00:19:17 long.
When was this episode published?
This episode was published on Jul 4, 2025.
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Are there related episodes from Inside Intercom Podcast?
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Where can I listen to Fin conversations ep1: The Secret to Sustaining 75%+ AI Resolution Rates?
You can listen to Fin conversations ep1: The Secret to Sustaining 75%+ AI Resolution Rates on this page when the episode audio is available from the podcast feed.
Which podcast is this episode from?
Fin conversations ep1: The Secret to Sustaining 75%+ AI Resolution Rates is from Inside Intercom Podcast by podcast@intercom.com.
What are the episode details?
Published Jul 4, 2025 and 00:19:17 long