Empowering Host Cities and Event Organisers Through Exceptional Visitor Experience

This panel, Empowering Host Cities and Event Organisers Through Exceptional Visitor Experience, explores how cities and organisers can design seamless, inclusive and memorable journeys for attendees. Helen Helliwell (Invictus Games Birmingham 2027), John David (SportsETA) and Dr. Igor Lanzoni (JJIF and multiple international federations) join moderator Chris Thompson (You.Smart.Thing) to discuss visitor-centric planning, mobility and accessibility, technology-enabled experiences and how great visitor experience can drive reputation, repeat visitation and long-term legacy for host cities.

You can listen to Empowering Host Cities and Event Organisers Through Exceptional Visitor Experience online on Radio and Podcast. Open the player on this page to stream the available audio.

Empowering Host Cities and Event Organisers Through Exceptional Visitor Experience is an episode from Host City by Audioboom.

This episode is 40:57 long.

This episode was published on Dec 17, 2025.

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