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What You Must Deliver to Win Customers Today
What if your customers aren't looking for better products and services, but for a way for themselves to become better? While the experience economy remains important, Strategic Horizons cofounder B. Joseph Pine II argues...
About This Episode
What You Must Deliver to Win Customers Today is an episode from HBR IdeaCast by Harvard Business Review. What if your customers aren't looking for better products and services, but for a way for themselves to become better? While the experi...
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Published Feb 13, 2026, 29:50 long, audio available.
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