Strategy Summit 2026: Why AI Transformation Needs a Human Touch

AI needs to be central to any organization's strategy today, but many are still not implementing the technology in the most effective ways. In this four-part special series, we'll share conversations from the recent HBR Strategy Summit to help you get ahead. In this episode, HBR editor in chief Amy Bernstein speaks with Nigel Vaz, CEO of Publicis Sapient, a digital transformation company. Vaz explains that many enterprise-wide AI initiatives fail because incentives, talent strategies and a sense of trust aren't considered thoroughly enough. He shares lessons from his front row seat to AI transformations in the last few years, and how he thinks you can create real operational value at scale.

You can listen to Strategy Summit 2026: Why AI Transformation Needs a Human Touch online on Radio and Podcast. Open the player on this page to stream the available audio.

Strategy Summit 2026: Why AI Transformation Needs a Human Touch is an episode from HBR IdeaCast by Harvard Business Review.

This episode is 30:46 long.

This episode was published on Mar 12, 2026.

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